STORE POLICY

CUSTOMER CARE

As per Moonlight Candy's strict Privacy Policies and general Terms and Conditions, the use of private information on the e-commerce platform (i.e. user’s personal information, credit / debit card details, place of address, and contact details), which are required for executing orders, will be kept in the strictest confidence by the provider and under no circumstances will be sold, or divulged to third parties. This excludes the use of the user’s delivery address and contact details, which will be issued to the Courier service provider, in order to fulfill delivery. Please note that there will be no reference made to Desir on your bank statement, ensuring absolute discretion.

PRIVACY & SAFETY

These Terms and Conditions (‘the terms and conditions’) administer the use by the user (‘the user’) of the Moonlight Candy (‘provider’) website or the domain https://www.moonlightcandy.com/ (‘the website’). By accessing and making use of the website, the user agrees to be bound by the terms and conditions presented in this legal notice. The user may not use, download, copy, or distribute the content of this website for any marketing, digital, or other purpose, without the advanced consent of the provider.


Any communication with the provider by electronic means or by use of the website by the user, is consented to and acknowledged that all agreements, notices, disclosures, or any other communication satisfies any legal requirement. This is including, but not limited to, the requirement that such communications should be in writing.


The use of any product, inclusive of intimate items, purchased from this website is at the purchaser and user’s own personal risk. The purchaser or user indemnifies and holds the provider risk-free against any injury, damage, loss, or compromised health, which may be sustained as a result of using the products sold on the website.


The use of private information on the e-commerce platform (i.e. user’s personal information, credit / debit card details, place of address, and contact details), which are required for executing orders, will be kept in the strictest confidence by the provider and under no circumstances will be sold, or divulged to third parties. This excludes the use of the user’s delivery address and contact details, which will be issued to the Courier service provider, in order to fulfil delivery.


The provider undertakes that all necessary and reasonable safety measures have been implemented in order to secure the credit / debit card processing by the provider in order to receive payment for goods sold. The provider is nullified in the event that security breaches occurring on the user’s electronic device, which may occur due to inadequate virus protection or spyware that may unintentionally be activated on the user’s electronic device.

DISCREET PACKAGING

Moonlight Candy believes that each and every purchase is a gift - whether it a gift to yourself, or a gift to
that someone special.

Shop with confidence.

Each and every purchase made online, is packaged in one of our exclusively designed Moonlight candy gift packages. Your parcel is then placed in a completely discreet and totally non-transparent courier bag. The designated waybill shows absolutely NO mention of our company or the contents of your order and signatories for receipt of your parcel are stipulated by yourself - ensuring that only you or your designated recipient are able to receive your order on your behalf. Moonlight Candy ensures both your privacy and discretion are protected at all times, whether you choose to deliver to your personal or work address.

PAYMENT METHODS

Traditional EFT bank transfer

We accept the following very discreet methods of payment:

  • Electronic Bank Transfers (EFT)

  • Cellphone money transfers like E-Wallets or similar, depending on your bank

  • Lay-Buy can also be arranged on request

Unfortunately we do not accept cash.


Our banking details are:
Name: Welwitschia Discount Pass Card CC
Bank: First National Bank Namibia
Branch: Walvis Bay 282172
Account number: 62267967126
Type: Cheque account

Contact

Mobile/WhatsApp number:

+264 81 760 8895
Sales and orders email:

sales@moonlightcandy.com
Queries and questions email:

info@moonlightcandy.com

Walvis Bay, Namibia

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© 2020 BY MOONLIGHT CANDY. PROUDLY CREATED BY LUX GRAPHIC & WEB DESIGN

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